Cancellation Policy

Overview

At Luonto Essentials Herbs Pvt Ltd, we aim to ensure our customers are completely satisfied with their purchases. However, we understand that sometimes orders need to be cancelled. This policy outlines the process and conditions for cancelling an order.

Order Cancellation

1. Time Frame:

   - Orders can be cancelled within 24 hours of placing them. Please contact us as soon as possible if you need to cancel your order.

2. How to Cancel:

   - To cancel an order, please email us at info@Luonto.in with your order number and reason for cancellation.

3. Cancellation Confirmation:

  - Once your cancellation request is received, we will notify you via email within 48 hours to confirm whether your order has been cancelled.

Conditions

1. Eligible Orders:

   - Orders that have not yet been shipped can be cancelled. If your order has already been shipped, it cannot be cancelled, but you may be eligible for a return or refund.

2. Non-Cancellable Orders:

   - Customized or personalized products are not eligible for cancellation once the order is placed.

Refunds

1. Processing Time:

   - If your order is successfully cancelled, a refund will be processed, and a credit will be applied to your original method of payment within 10 working days.

2. Refund Amount:

   - The refund amount will be the total amount paid minus any non-refundable processing fees, if applicable.