Shipping Policy

Shipping Policy (India Only)

At Luonto, we aim to provide timely and reliable delivery of our products across India. Our shipping policy is designed to ensure a smooth and hassle-free experience for our customers.

Delivery Locations

We deliver to most locations within India. If your location is not serviceable, we will inform you at the time of order placement.

Processing Time

  • Orders are processed within 1-2 business days.
  • Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Charges

  • Shipping charges are calculated based on the weight of the package and the delivery location.
  • The shipping cost will be displayed at checkout before you complete your purchase.

Delivery Time

  • Standard delivery: 5-7 business days.
  • Express delivery: 2-4 business days (available at an additional cost).

Please note that delivery times are estimates and may vary based on external factors such as weather conditions, strikes, or other unforeseen circumstances.

Order Tracking

Once your order is shipped, you will receive an email with the tracking number and a link to track your shipment. You can also track your order status through your account on our website.

Delivery Attempts

  • Our delivery partner will make two attempts to deliver your package.
  • If you are unavailable to receive the package, please ensure that someone is available at the address to collect it on your behalf.

Damaged or Lost Packages

  • If your package is damaged upon arrival, please do not accept the delivery and contact us immediately at info@theplantsandpetals.com.
  • If your package is lost in transit, please contact us, and we will initiate an investigation with our delivery partner.

Incorrect or Incomplete Address

  • Please ensure that your shipping address is complete and accurate.
  • We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.

Additional Information

  • We do not deliver to P.O. Boxes.
  • Delivery to remote locations may take longer than standard delivery times.

For any questions or concerns about our shipping policy, please contact us at info@Luonto.in

We appreciate your understanding and look forward to serving you.